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Privacy Policy

Scope

This privacy notice applies to Dokan Bangladesh website, application, service, or tool (collectively "Services") where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.

How we use your personal information

We may collect various pieces of information if you seek to place an order for a product with us on the Dokan Bangladesh website.

We collect, store and process your data for processing your purchase on the Dokan Bangladesh website and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us, verify and carry out financial transactions in relation to payments you make, audit the downloading of data from our website, improve the layout and/or content of the pages of our website and customize them for users, identify visitors on our website, carry out research on our users' demographics, send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.

We may pass your name and address on to a third party to make delivery of the product to you (for example to our courier or supplier). You must only submit to us the Dokan Bangladesh website information which is accurate and not misleading and you must keep it up to date and inform us of changes.

 

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Dokan Bangladesh website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details (for refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

How we protect your personal information

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorisation controls.

When you visit or interact with our Dokan Bangladesh website, services, applications, tools or messaging, we may use cookies and other similar technologies to help provide you with a better, faster, and safer experience, and for advertising and marketing purposes.

Ways you can access, control, and correct your personal information

We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.

·         You have the right to know what personal information we maintain about you

·         We will provide you with a copy of your personal information in a structured, commonly used and machine readable format on request

·         If your personal information is incorrect or incomplete, you have the right to ask us to update it

·         You have the right to object to our processing of your personal information

·         You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our Services